Legal information & consumer rights — Dealdiscovery
This page sets out terms, warranties and your rights under Australian law for bespoke and custom furniture supplied by Dealdiscovery.
Australian Consumer Law (ACL) — Your statutory rights
Under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, consumers have guarantees that cannot be excluded. These guarantees include that goods are of acceptable quality, fit for purpose and match descriptions or samples.
- These guarantees apply regardless of any warranty we provide;
- If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the nature of the problem;
- Our remedies do not limit your statutory rights under Australian law.
Returns, cancellations & bespoke orders
Custom-made and bespoke furniture is made to order. For made-to-order items:
- We generally cannot accept returns simply because you changed your mind once manufacture has commenced;
- If an order has not entered production we may, at our discretion, allow cancellation and partial refund;
- If goods are faulty, do not meet the description or are unsafe, your ACL rights apply.
Contact us at Dealdiscovery@gmail.com for any return/cancellation queries.
Warranty, exclusions & limitations
We provide a standard manufacturer warranty covering defects in materials and workmanship for a specified period. This warranty:
- Does not cover damage through misuse, neglect, accidental damage, exposure to elements inconsistent with intended use, or normal wear and tear;
- May require inspection and evidence such as photographs or the return of the item for assessment;
- Is in addition to your rights under the ACL — where a major failure has occurred you may choose a refund or replacement under ACL despite our warranty terms.
Intellectual property & use of designs
All design rights, copyright and other intellectual property in our images, drawings and website content are owned by Dealdiscovery or our licensors. You may not reproduce, adapt or publish our designs without prior written permission. Commissioned bespoke designs may include agreed license terms — obtain written confirmation where required.
Head Designer — Dealdiscovery
Complaints, dispute resolution & governing law
We aim to resolve issues promptly and fairly. If you have a complaint:
- Contact customer support at Dealdiscovery@gmail.com or call +61 471 255 8309;
- We will acknowledge receipt within 5 business days and try to resolve within 30 days;
- If unresolved, consumers may contact the relevant state consumer protection agency or pursue alternative dispute resolution.
These terms are governed by the laws of the State of Victoria, Australia, and parties submit to the non-exclusive jurisdiction of Victoria courts.
Quick reference — policies & notices
Summary table — common consumer remedies
| Issue | Minor failure | Major failure |
|---|---|---|
| Faulty workmanship | Repair or replacement | Refund or replacement at consumer choice |
| Wrong dimensions (to spec) | Rectify or repair | Refund/replace if cannot be remedied |
| Change of mind (bespoke) | At supplier discretion | Not a statutory failure |
This table is a guide only; your rights are determined by the ACL and case law.
Notices & legal contact
Service of legal notices should be sent to our registered address or email. Our business details:
- Business: Dealdiscovery
- ABN: 78 912 456 233
- Address: 27C Emerson Street, Fitzroy VIC 3065, Australia
- Primary email: Dealdiscovery@outlook.com
For disputes arising from consumer matters in Australia, you may also contact Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC).
