Privacy Policy

1. Overview and scope

Dealdiscovery designs and manufactures custom furniture for residential, commercial, and hospitality clients across Australia. This policy describes how we collect, use, disclose, and protect personal information obtained through our website, email, phone communications, and in-person meetings. Our approach aligns with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

2. What we collect

We may collect identifiers and contact details (such as name, email address, phone number, and postal address), project information (drawings, materials, measurements, and timelines), transaction details (quotes, invoices, and payment confirmations), and technical data (IP address, device type, browser, and pages viewed). If you choose to share images or files for design purposes, we will handle those items with care and retain them only for legitimate operational needs.

3. How we use information

Typical purposes include responding to enquiries, preparing proposals, fulfilling orders, scheduling delivery and installation, managing warranties and aftercare, improving our website, and maintaining internal records. With your permission, we may send updates about collections, materials, or workshop news. You can opt out of marketing at any time by following instructions in the message or contacting us directly.

4. Lawful bases

We rely on one or more of the following: consent for communications; performance of a contract when providing design and manufacturing services; compliance with legal obligations related to taxation and recordkeeping; and legitimate interests such as improving customer experience and safeguarding our services from misuse.

5. Cookies and analytics

Our site may use cookies and similar technologies to remember preferences, enable essential features, and support analytics that help us understand traffic patterns. You can manage cookies through the banner on our site or your browser settings. Disabling certain categories may affect site functionality.

6. Sharing and disclosure

We may share limited information with service providers that support operations, including couriers, installers, payment processors, and IT or security vendors. Where practical, we contractually require providers to protect personal information and use it only for the services requested. If required by law, court order, or regulatory request, we may disclose information consistent with applicable obligations.

7. Storage, location, and retention

Information is stored in secure systems with layered access controls. Retention periods depend on the purpose of processing, contractual requirements, and legal obligations. When records are *** longer required, we take reasonable steps to de-identify or securely dispose of them. If data is processed outside Australia by a service provider, we aim to engage reputable vendors with appropriate safeguards.

8. Security measures

We apply administrative, technical, and physical controls designed to reduce risks such as unauthorised access, alteration, or disclosure. Measures include role-based access, change management practices, encryption in transit where suitable, and staff training on privacy awareness. While safeguards are maintained, absolute security cannot be guaranteed in any environment.

9. Your choices and rights

You may request access to the personal information we hold about you and ask for corrections if details are inaccurate or incomplete. For marketing messages, you can opt out at any time. If you have a privacy query or wish to make a complaint, please contact us using the details below. We will respond within a reasonable timeframe and outline steps for resolution.

10. Children

Our services are intended for adult customers procuring furniture for residential or commercial settings. If we become aware that personal information of a child has been provided without appropriate permission, we will seek to remove it from our records where feasible.

11. Updates to this policy

We may update this policy to reflect changes in our practices, services, or legal requirements. The revised version will appear on this page with an updated effective date. We encourage you to review it periodically to stay informed.

12. Contact

For privacy requests or questions, reach Dealdiscovery at Dealdiscovery@gmail.com or by phone at + (61) 47 125-83-09. Postal: 27C Emerson Street, Fitzroy VIC 3065, Australia.